Why use a travel concierge when there’s Expedia.com?

Chateau Chambord, Loire Valley, France

Online travel directories are ubiquitous. And it’s never been easier to book online. So, why use a travel concierge?

#1 They remember the window seat. 

The word "concierge" originates from the French phrase "comte des cierges" or “Keeper of the Candles”, and describes the person that tended to the needs of royal castle visitors in medieval times.

A travel concierge is there for you before, during and after your trip. She is more than just an agent: she knows the cruise line you want, the exercise regimen you like to maintain, and whether you want an aisle or window. She stores your membership numbers and frequent flyer mile numbers. Because you work with her personally, you are more than a name in an online form. 

#2 They sell travel for a living and know how to save you money. 

Usually a travel concierge doesn’t charge you a dime for her work, as she is paid a commission by the suppliers she works with, such as a resort, tour operator, or cruise line. She’s spent a lifetime building these trusted relationships, so she knows about special deals, sales, and tips about when to go, what room has the best view, or when there are fewer tourists. For many, using a travel concierge means saving money while getting superior service. 

#3 They know how to protect your investment. 

Travel concierges can suggest various types of trip cancellation and interruption insurance and help you get good rates. Protecting your purchase can be a smart choice during times of uncertainty. One client recently got all her money back from a cancelled trip to Germany in Spring 2020 because her concierge knew about refund policies and what insurance to purchase. The client got her $5,000 back and now can think about rebooking for Spring 2022!

#4 There are no wait times. 

Ever have your flight cancelled at the airport and had to stand in line for hours or call a 1-800 number, along with 50 other people? Yah. We all have. When you use a travel concierge, she takes that pain away and does it for you. You aren’t alone when things go wrong. 

#5  They love travel. 

Who better to trust your traveling with than someone who travels for a living?? Travel concierges love their job and believe in the transformative power of exploring new destinations with friends and family. Many have local connections all over the world, and can’t wait to introduce you to them.